FAQ

FAQ — Frequently Asked Questions

1. What materials are your products made of?

All MetalCraft House flatware and tableware are crafted from high-quality stainless steel. Our materials are durable, corrosion-resistant, and designed to maintain their shine and structure even with daily use.

2. Are your flatware sets dishwasher-safe?

Yes. All of our stainless-steel items are 100% dishwasher-safe.
For best results, we recommend drying the pieces after washing to maintain the polished finish.

3. Do your products contain any harmful chemicals?

No. Our flatware is food-safe, lead-free, and BPA-free, meeting U.S. safety standards for kitchenware.

4. How long will it take to receive my order?

Standard delivery within the United States typically takes:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

You will receive a tracking link once your order ships.

5. How do I track my order?

Once your order has shipped, you will receive an email with your tracking number and a link to monitor the delivery status.

6. Do you offer returns or exchanges?

Yes. We offer returns within 30 days of delivery, as long as the item is unused and in its original packaging.
Please contact us at support@metalcrafthouse.com to start a return.

7. My package shows “Delivered” but I didn’t receive it. What should I do?

Please check:

  • Your mailbox and front door

  • Neighbors or household members

  • Your local post office or carrier
    If still not located, contact us and we’ll help guide you through next steps.

8. What if my item arrives damaged?

If your product arrives damaged, please contact us within 48 hours with:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will arrange a replacement or refund.

9. Can I change or cancel my order after it’s placed?

Orders can be modified or canceled within 2 hours of placing them.
After that, the order may already be processed and cannot be changed.

10. Do you ship internationally?

At this time, we ship only within the United States.
We plan to expand international shipping in the future.

11. Do your flatware sets tarnish over time?

Our stainless steel is highly resistant to rust and discoloration.
With proper care, your flatware will maintain its shine for years.

12. How can I contact customer support?

You can reach us at:
📧 support@metalcrafthouse.com
Our team will respond within 24–48 hours.